Department of Human Resources

Artificial Intelligence in Human Resources

User Department of Human Resources
Calendar May 26, 2021

People, in general, have been sceptical about Artificial Intelligence in the past. However, this is now an old philosophy, and machine learning and Artificial Intelligence are the realities of today. Therefore, without any surprise, AI has found its way even into HR practices revving up the teams to make better decisions. The gathering momentum and surging workloads have posed the need to amalgamate AI in Human Resources, making the field an active participant in these digital transformation initiatives.


The need for AI in HR

          Resistance to adopting new technologies is one of the key bottlenecks for all functions, not just HR. However, with time the realization has struck hard with the HR teams swimming in the deep waters of repetitive tasks. AI and HR are not a paradox anymore; without any doubt, AI certainly provides excellent assistance to HR operations. 

          It is also important to understand that the adoption of AI in HR is not something you can buy off the shelf and implement overnight. Instead, it’s a process that matures itself with time, gradually bringing more precision to the decision-making. Following are the few solutions AI brings into the traditional HR methodologies:  

      • Saving time and resources from repetitive tasks. 
      • Maximizing Employee experience, bringing together a better engagement and convenience. 
      • Benefiting the business bottom line by using freed-up time on better strategies for HR functions like performance management, rewards, hiring, learning, and development.


A few examples of the cognitive AI-led approach that’s making a difference in Human Resources:  


AI-powered Smart Digital Forms: 

           By leveraging a scalable AI technology into candidate resumes, HRs can save their own time and the candidate’s time, leaving an overall better impression of the organization. The Automation tools can pick up information from the resumes and make a digital twin stored in the cloud space. This data can then be organized and put to the correct use whenever and wherever required. Moreover, the tools can auto-update the KPI scores of the candidates, making it easier for the HR teams to recognize the contribution of employees to the organization. The intelligent forms can also be given directly to the employees to fill in all the required information at once, which can be reused multiple times whenever required without anybody’s manual intervention. AI technologies can also help analyze the past roles and responsibilities, further matching them to the best fit for them. 



           Employee engagement is a science where the goal is to measure and analyze employee sentiment.  AI-powered chatbots keep this engagement alive on a day-to-day basis. The chatbots in today’s world are developed with regressive research to provide a natural, human-like conversation around the clock for taking care of concerns and needs of employees. Chatbots are probably the first AI resource that helped HR teams to respond to multiple FAQs, all at the same time saving a massive amount of resources and time. Nowadays, chatbots are even helping HR teams with recruitment, asking initial questions for gauging if the candidate is the right fit for a particular role.


Recruitment & Understanding Employee Referrals:

          The modern Application tracking Software is one of the most potent tools for HR teams. The massive pool of candidates can be quickly curtailed, giving a residue of well-matched perfect applications that suits a particular role. With the latest advancements in Artificial Intelligence machine learning algorithms, it’s easier to analyze the recorded video interviews of candidates. The modern tools flag any unusual behaviour, helping teams to land on better decisions. Moreover, AI-powered tools also help scan any applicant’s social media presence and opinions, giving significant insights into personality and figuring out the correct position for the prospect.

          With the AI in action, HR teams can better understand the employee referrals by looking into the characteristics of candidates and gaining insight into who is referring the most successful employees to the organization. These processes present a massive potential for HR departments to optimize employee engagement and retention.


Leveraging Workforce Data & Analytics:

          The HR teams are using AI, leveraging the transactional workforce data for some beneficial insights like engagement, fatigue, and employee potentials leading to more productive conversations of an enhanced employee experience. AI can also help in building more intelligent and personalized roasters offering a better work/life balance. The analytics help in better planning, more informed decisions, and avoiding issues before they arise.


Training Talent:

          The training departments using AI will tremendously increase over the following years. It’s essential to create tailored, agile, and adaptable learning programs for the employees. By adopting AI and data first mindset, the learning journeys can be personalized, modernizing the old broad learning methods.  The specific and relevant training can help the organization with making employees work on cross-functional projects. The business monitoring capabilities of AI can create bespoke suggestions around recruitment and talent management. With actionable data in hand, learning and development are set to enhance for a better future.


Key Takeaways: 

          Making AI simpler and safer to use is one of the prime challenges that HR professionals might face.  Most HR professionals still prefer the interaction with a human over a machine. The department also needs to take security measures into account to avoid breaches of any sensitive data. For the future of HR management, professionals in the field must step forward to learn about the latest technology trends and fuse them with the firm foundation of HR knowledge.

           The industry development is complimented by addressing the critical skill gaps as per the business needs, ensuring swift responses to industry developments. AI in Human Resources is making the field ready for the future. 

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